How to Purchase
Q – How can I purchase Exoto and Motorbox products?
A – There are several methods:
1 – Order ONLINE directly from Exoto at this web site.
2 – Order by TELEPHONE directly from Exoto at +1-805-530-3830.
3 – Order by FAX directly from Exoto at +1-805-530-3830.
4 – From an authorized Exoto retailer.
Online Ordering
Q – How do I order online?
A – You can order online at Exoto.com by clicking the “Buy Now” buttons throughout the site. The Exoto.com web site is open 24 hours a day, 7 days a week, 365 days a year for your convenience!
Visit the Product Catalog for a complete product listing. Please see our Shipping Charges chart for the costs of shipping to the U.S., Canada and International destinations. For a list of countries that online orders can be accepted from, click here.
Q – Are my online orders secure?
A – Exoto uses SSL (Secure Socket Layer) technology in conjunction with the Verisign/PayPal secure Internet payment system, providing safe and easy-to-use Internet shopping. Your personal information is protected by the highest standard commonly used on the Internet for credit card purchases. Verisign/PayPal is the most trusted name in online credit card transaction processing and, combined with SSL certificates from Comodo, ensures that your online purchases are as safe as possible!
Q – What do I need to know before placing my order?
A – All sales are subject to Exoto’s Conditions of Sale. Merchandise exchanges or returns must be first authorized by our Customer Service department within 7 business days of receipt. Absolutely no merchandise will be exchanged or accepted back without a return authorization number, or after grace period fo 7 business days. Store credit only will be given on returns. No cash or monetary refunds. Exchanges and returns are conditional on merchandise, including all hardware, wires, and printed matter being returned, unused in their original package. Absolutely no returns on special orders, or custom made items. A restocking fee of 30% will be charged for returned or cancelled orders.
Q – After submitting my credit card information I get an error message, what can I do?
A – If your credit card is declined, contact your credit card company or issuing bank. Credit card transactions are handled by Paypal/Verisign.
If you saw another type of message and do not understand what you should do, please help us to assist you by clicking here to tell us about the specific error message you received and the time and date you attempted to place your order.
Q – Why do I have a charge on my credit card even though my order failed?
A – Some purchase attempts that fail result in an “authorization” attempt that puts a hold on funds. This is rare, but when this happens it often appears on your credit card balance for 2-3 days before automatically being removed from your credit card balance. In some rare circumstances it can take up to 10 days for a hold to fully clear. If you still have unexpected charges/holds after 10 days, please let us know the date of the order and charge amount.
Q – My country is not available on your online order form, why not?
A – An excessive number of fraudulent credit card payments from certain countries means that we are only able to accept online orders received from those countries on our list. Residents of other countries can call +1-805-530-3830 to inquire about other payment method options.
Q – How do pre-orders work?
A – Please refer to our Pre-Orders FAQ page.
Q – Why can’t I find some items from your printed catalog on the Web site?
A – Exoto is focused on producing the very best die-cast collectibles on the market today and in the future. We will no longer be stocking most non-Exoto products; please call +1-805-530-3830 for availability of non-Exoto products.
Ordering by Phone
Q – How can I order by telephone?
A – Orders can be placed by calling Exoto’s knowledgable telephone operators at +1-805-530-3830. Our hours are 8:00am to 5:00pm Pacific Time, Monday to Friday, except on Christmas Day.
Q – What do I need to know before placing my order?
A – All sales are subject to Exoto’s Conditions of Sale. Merchandise exchanges or returns must be first authorized by our Customer Service department within 7 business days of receipt. Absolutely no merchandise will be exchanged or accepted back without a return authorization number, or after grace period. Store credit only will be given on returns. No cash refunds. Exchanges and returns are conditional on merchandise, including all hardware, wires, and printed matter being returned, and unused in their original package. Absolutely no returns on special orders, or custom made items. A restocking fee of 20% will be charged for returned or cancelled orders.
Q – How do pre-orders work?
A – Please refer to our Pre-Orders FAQ page.
Purhases from a Retailer
Q – Which retailers carry Exoto replicas?
A – Exoto replicas are now available at FAO Schwarz. In addition, many specialty shops carry a limited selection of Exoto replicas.
Q – What do I need to know before purchasing Exoto products from a retailer?
A – Exoto strongly recommends purchasing Exoto products only from authorized Exoto dealers. Exoto cannot replace damaged items purchased from unauthorized retailers. Review our notes about damaged items, missing parts and returns, particularly as they pertain to products that are not purchased from Exoto directly, either online or by telephone.
Q – How can I be assured that Exoto will stand behind my purchase?
A – To be sure of factory support, purchase directly from Exoto. Orders can be placed here, on Exoto.com, or by phone. For international customers, click here for a list of countries from which online orders can be accepted.
4 Payment Plan & Bill Me Later
Please note that the Payment Plan may not be available on Exoto.com all the time.
Q – What is the Payment Plan?
A – Exoto’s Payment Plan allows customers spending a minimum amount to spread the cost of their purchases over 4 months. After the fourth successful payment your order will be shipped immediately! This layaway plan also guarantees the availability of the item(s) purchased, which can be particularly useful for limited editions.
Q – How do I choose to use the Payment Plan?
A – When the program is active, the “Turn On Payment Plan” button will be visible at the bottom of the Shopping Cart page. Click it! (See the illustration to the right.)
Q – How do I qualify for the Payment Plan?
A – Simply place an order worth a minimum of $500 and this option will be presented to you on the Shopping Cart page. (The minimum amount is subject to change without notice and is always displayed in the “Payment Plan” information box at the bottom of the Shopping Cart page.)
Q – How many payments do I make?
A – All orders using the payment plan are made in four (4) easy payments.
Q – How much are the payments?
A – The order subtotal (before shipping and taxes, if applicable) is divided by 4. Shipping and taxes (if applicable) are then added to the first payment. For example, if you purchase items worth a combined $797.90, your first payment will be:
$797.90 ÷ 4 = $199.46 + shipping
and the next three (3) payments will be $199.48 each. (If you live in California, the full California sales tax amount will also be added to the first payment.)
Q – Are there interest charges?
A – Exoto’s Payment Plan is 100% interest free.
Q – How long does it take to be approved?
A – Approval for the Payment Plan is instant.
Q – When will my credit card be charged?
A – The first payment will be charged immediately upon receiving your online order. The second instalment will be charged to your credit card on approximately the 15th day of the next calendar month. For example, if you place your order on September 30th, the second payment will be charged to you on approximately October 15th. The third and fourth payments will be charged on approximately the 15th day of each subsequent month.
Q – What if my credit expires soon?
A – Orders using the Payment Plan cannot be accepted when the expiry date on your credit card is insufficient to accept all the instalments.
Q – What are the shipping costs?
A – Shipping costs are exactly the same as with one-time payment orders and pre-orders. Please refer to our Shipping Charges chart for the costs of shipping to the U.S., Canada and International destinations.
Q – When will my purchase be shipped?
A – Shipping will occur immediately after the successful completion of your fourth payment.
Pre-Orders
Q – How do pre-orders work?
A – When you reserve a model before it is in-stock you will be required to provide complete billing and shipping information when the pre-order is placed. Pre-Ordering will usually become available on an item that is expected to ship in approximately 6 to 8 months on most items, however delays can occur for a variety of reasons, often beyond our control. Acceptance of a pre-order does not constitute a guarantee that the order can or will be fulfilled. Exoto reserves the right to process credit card payments up to 10 business days in advance of shipping in order to ensure that products are shipped rapidly upon arrival at Exoto’s warehouse and to allow time to seek corrected or updated payment information in the case of declined payment.
Q – What is the Pre-Order Deposit?
A – Exoto now requires a deposit when ordering selected Exoto branded and special order products online. Your deposit is necessary to ensure that production is sufficient to full your pre-order. The deposit is calculated as a percentage of the retail price. The balance owing, plus shipping, handling and applicable taxes will not be charged until your order ships.
Q – What do I need to know before placing my order?
A – All sales are subject to Exoto’s Conditions of Sale. Merchandise exchanges or returns must be first authorized by our Customer Service department within 7 business days of receipt. Absolutely no merchandise will be exchanged or accepted back without a return authorization number, or after grace period. Store credit only will be given on returns. No cash refunds. Exchanges and returns are conditional on merchandise, including all hardware, wires, and printed matter being returned, and unused in their original package. Absolutely no returns on special orders, or custom made items. A restocking fee of 20% will be charged for returned or cancelled orders.
Shipping and Shipping Charges
Q – How fast will my order be shipped?
A – We make every effort to ship your order within 48 hours. Special arrangements can be made for rush deliveries when ordering by phone. (Sorry — we are unable to accept rush shipping requests for online orders at this time.)
Q – What methods does Exoto use for shipping?
A – Orders are typically shipped by USPS (United States Postal Service) and UPS (United Parcel Service), however Exoto reserves the right to use the carrier of our choice to provide the best service to a particular destination. We may be able to accommodate special shipping requests when ordering by phone – additional charges may apply. (Sorry — we are unable to accept specific shipping requests for online orders at this time.)
Q – What are Exoto’s shipping charges?
A – Our shipping charges reflect the true cost of international delivery. Shipping anywhere in the world is calculated according to the table below.
| Description* | Continental USA | AK, HI, PR | Canada** | International** |
| Exoto 43 | $38.00 each | $58.00 each | $58.00 each | $78.00 each |
| Gran Turismo | ||||
| Grand Marques | ||||
| Grand Prix Classics | ||||
| Racing Legends | ||||
| First Heat Can-Am Collection | ||||
| Motorbox | ||||
| ThunderTrac | ||||
| Diorama Display Bases | ||||
|
|
||||
| Grand Prix Classics / 1:10 | $150.00 each | $180.00 each | $180.00 each | $180.00 each |
| Le Mans Classiques / 1:10 | ||||
* Shipping on all Bundle and Gift Set items (including those in the First Heat Can-Am Collection) will be calculated based on the number of items in the set.
** Prices do not include any customs fees, brokerage fees, import taxes, or duties. Such charges are beyond Exoto’s control and are the sole responsibly of the customer.
Order status and billing inquiries
Q – What is the status of my order?
A – By logging into the Exoto “My Account” page and clicking on “Order History” you can find a complete list of your past Exoto orders and pre-orders with the status of your order: Pending, Approved or Shipped.
If you do not already have an Exoto account you can create one, with no charges or further obligations, by clicking “My Account” and clicking the link to create a new account.
Q – Has my order shipped, and how can I get a tracking number?
A – When you check your “Order History”, orders and pre-orders that have shipped will show a Status of “Shipped”. Clicking on the “Shipped” link will take you to the UPS package tracking page for your shipment.
Q – My Order History says “Shipped” but I cannot find my order status online. What now?
A – Call Exoto customer service at +1-805-530-3830.
Q – I pre-ordered an item, when will it be shipped?
A – Due to the challenges of scheduling production in our various overseas factories, Exoto cannot communicate anticipated delivery dates until production is underway. See “What is the status of my order?” and “Has my order shipped, and how can I get a tracking number?”, above.
Q – I subscribed to the First Heat Can-Am Collection, why haven’t I received any Can-Am models yet?
A – First Heat Can-Am Collection subscribers should all have received the first two releases, the 1973 Porsche 917/30 and 1966 Chaparral 2E. The next release, the 1972 Chaparral 2J, is currently in the works and will be shipped to all subscribers as they become available.
Q – How can I cancel my order?
A – Call Exoto customer service at +1-805-530-3830 to learn whether cancellation is possible.
Specific Exoto products
Q – Why isn’t the model I received the same as the one photographed in the catalog or online?
A – Models photographed for the Exoto catalog or Web site are often manufacturing prototypes and details may differ from the final production item. Exoto reserves the right to change prices and/or specifications without notice.
Q – Why does my Corvette Grand Sport have four Goodyear tires and a Firestone spare tire?
A – The Grand Sports left the GM factory with Firestone tires, yet the teams that raced them switched to Goodyear tires. Naturally, there was no good reason to spend the extra money for a matching spare on a race car so this is how they raced and Exoto has been careful to be historically accurate. (Applies to RLG18022, RLG18023, RLG18024.)
Q – Why does my Chaparral 2 have Goodyear tires instead of Firestone tires?
A – Item RLG19141 is the restored Chaparral 2. The car is currently owned by Jim Hall’s Chaparral Racing and runs on Goodyear tires. Historically accurate versions of this car will feature the historically correct Firestone tires.
Q – Why is my Porsche 935 Turbo missing the wire mesh over one or both of the NACA ducts over the rear fender?
A – The first Porsche 935s were equipped with one mesh cover on the right side only. Later 935s sometimes had mesh covers over both ducts, but most often the later models appeared without any mesh covers.
Q – I saw reference to an upcoming item, can you confirm this?
A – Exoto cannot comment on the accuracy of any rumors regarding forthcoming items.
Q – Are Exoto models available as kits?
A – No. All current Exoto releases are fully-built die-cast replicas.
Q – Can the drivers be removed from cars that include driver figures?
A – No. Driver figures cannot be removed without damaging the miniature replica and/or driver figurine.
Damaged items, missing parts and returns
Q – I did not purchase my Exoto model directly from Exoto and it’s damaged. How can I have it repaired or receive a replacement?
A – Contact your Exoto dealer for assistance.
Q – My Exoto replica has become damaged, how can I have it repaired?
A – Exoto does not offer repair services and stocks only very limited spares. You are advised to locate a local expert modeler who may be able to fabricate replacement parts and effect repairs.
For simple repairs, Exoto strongly recommends using white glue, such as “Elmer’s”, and not “Super Glue” or “Krazy Glue” as these products can damage the paint finish of your replica. White glue will dry clear after a 24-hour curing period.
Q – I purchased a model directly from Exoto and it’s damaged. How can I have it repaired or receive a replacement?
A – Call Exoto customer service at +1-805-530-3830. Please have your invoice ready when you call.
Q – I would like to return an item, how can I do that?
A – Exchanges or returns must be authorized by our customer service department within 7 business days of receipt. Call Exoto customer service at +1-805-530-3830. Absolutely no merchandise will be exchanged or accepted back without a return authorization number, or after grace period. Exchanges and returns are conditional on merchandise, including all hardware, wires, and printed matter being returned, and unused in their original package. Absolutely no returns on special orders, or custom made items. A restocking fee of 20% will be charged for returned or cancelled orders. Store credit only will be given on returns. No cash refunds. All sales are subject to Exoto’s Conditions of Sale.
Free eNewsletter
Q – I would like to begin receiving the Exoto eNews, how can I get on the mailing list?
A – It’s easy, just click here to subscribe. This is a free service, and we would be happy to add you to our mailing list!
Q – How often is the Exoto eNews sent?
A – Exoto generally sends the eNews every week. Additional issues may be added to inform eNews recipients of new releases or special offers.
Q – What is your privacy policy?
A – Very simply, Exoto will never reveal your personal information to a third party or share our mailing list without first obtaining your consent. You have our word on it.
Q – How do I unsubscribe from the Exoto eNews?
A – At the bottom of each and every eNews there is an unsubscribe link. Find it and click on it! You will be immediately removed from our eNews mailing list.
Becoming a distributor / retailer
Q – How can I become an authorized Exoto distributor or retailer?
A – For wholesale questions and support please call Exoto at +1-805-530-3830.
Share suggestions and comments
Q – I have a suggestion for a model, how do I submit my suggestion?
A – Exoto is always pleased to know what our customers would like to see us produce. Please use our contact form to submit your suggestions by clicking here.
Q – I would like to comment on something that I read or saw on Exoto.com.
A – Exoto welcomes your comments on the photographs, stories, and other aspects of our web site that you enjoy. Please share your inputs and what you would like to see more of by clicking here.
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