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Q - How do pre-orders work?
A - When you reserve a model before it is in-stock you will be required to provide complete billing and shipping information when the pre-order is placed. Pre-Ordering will usually become available on an item that is expected to ship in approximately 6 to 8 months on most items, however delays can occur for a variety of reasons, often beyond our control. Acceptance of a pre-order does not constitute a guarantee that the order can or will be fulfilled. Exoto reserves the right to process credit card payments up to 10 business days in advance of shipping in order to ensure that products are shipped rapidly upon arrival at Exoto's warehouse and to allow time to seek corrected or updated payment information in the case of declined payment.
Q - What is the Pre-Order Deposit?
A - Exoto now requires a deposit when ordering selected Exoto branded and special order products online. Your deposit is necessary to ensure that production is sufficient to full your pre-order. The deposit is calculated as a percentage of the retail price. The balance owing, plus shipping, handling and applicable taxes will not be charged until your order ships.
Q - What do I need to know before placing my order?
A - All sales are subject to Exoto's Conditions of Sale. Merchandise exchanges or returns must be first authorized by our Customer Service department within 7 business days of receipt. Absolutely no merchandise will be exchanged or accepted back without a return authorization number, or after grace period. Store credit only will be given on returns. No cash refunds. Exchanges and returns are conditional on merchandise, including all hardware, wires, and printed matter being returned, and unused in their original package. Absolutely no returns on special orders, or custom made items. A restocking fee of 20% will be charged for returned or cancelled orders.